Cancellation and Refund Policy

Subscription Cancellations

You can cancel your subscription from your account profile page.

The only valid method for canceling your subscription is via the cancellation link provided on your user "dashboard" page, accessible after logging in to the Pedigree Online website. Although we will try to accommodate any manual cancellation requests, e-mail and phone requests do not guarantee a successful cancellation.

Once you cancel your membership subscription, you will not lose access immediately. Your membership will continue through the end of your current subscription cycle. For example: If your credit card is charged on the 10th of the month and you cancel on April 25th, you will have access to your subscription benefits until May 10th.


Subscription fees are non-refundable. However, for a subscription that is one month or longer you may cancel an automatically-renewed subscription by contacting Pedigree Online, Inc. within two (2) calendar days of the automatic renewal date and receive a full refund of the new subscription fees.